Before you dive into the world of seamless WhatsApp communication, here are a few things to have ready. Don't worry — we'll guide you through every step!
1. A Facebook Business Manager Account
You’ll need an active Facebook Business Manager account to connect with the WhatsApp Business API. If it’s verified — even better! It helps speed up the approval process and unlocks more features.
2. A Live Business Website
Your business should have a working website that clearly shows what you do. This helps Meta (Facebook) verify that you're a legit business and makes your application smoother. If you do not have a website, don’t worry—we will provide this service.
3. Phone Number
You need a phone number that:
- Is not connected to whatsapp message or WhatsApp Business app.
- Can receive SMS or voice calls for verification.
4. Official Business Documents
Keep any one of the following documents ready for verification:
- GST Certificate
- Business Registration / Incorporation Certificate
- Bank Statement (with business name & address)
The document must clearly show your legal business name and registered address.
5. Follow WhatsApp’s Commerce Policy
Your business must comply with WhatsApp’s Commerce Policy, which restricts certain products and services. This includes banning items like illegal goods, drugs, alcohol, weapons, adult content, gambling, and unsafe supplements. The policy also prohibits misleading, deceptive, or harmful business practices. If your business operates in a regulated industry, additional rules may apply. Please review the latest policy to ensure your business is allowed, and contact our support team if you have any questions.
💡 Once you've got these sorted, you're all set to start using duochat to connect with your customers like never before!
🤝 Need help with any of this? Our team is just a message away.