duochat + Make Integration

Setup Steps

To connect Make with duochat.io: 1) Log into your duochat.io workspace and go to Settings > Integrations, 2) Find Make in the list and click Connect, 3) Authorize the connection using your Make credentials when prompted, 4) Map your Make data fields (e.g., contact lists, order IDs) to duochat.io contact attributes, 5) Create your first workflow or automation and test with a small batch. Connection typically completes in under 5 minutes. Ensure your Make account has the required permissions (read/write where needed). OAuth tokens are stored securely and refreshed automatically.

Use Cases

Popular use cases for duochat.io + Make: Order updates and shipping notifications for e-commerce, Abandoned cart recovery and promotional messages, Contact sync for CRM and support teams, Lead capture from forms and landing pages, Appointment reminders and follow-ups. Each integration supports bidirectional sync where applicable—changes in Make can trigger WhatsApp messages, and conversation data can flow back for reporting. Many teams also use this integration for drip campaigns, feedback collection, and two-way support tickets synced to Make for tracking.

Workflow Examples

Example workflow: When a new row is added to a Make (e.g., signup or order), duochat.io sends a welcome or confirmation message via WhatsApp. Another: When status changes (e.g., "Shipped"), trigger an automated update to the customer. Use tags and segments in duochat.io to personalize messages based on Make data. All workflows can be built visually in the duochat.io automation builder—no code required.

Data Sync and Mapping

Configure how Make data flows into duochat.io. Map columns or fields to contact attributes (name, phone, email, custom tags). Set sync frequency: real-time for critical events or scheduled batches for bulk updates. duochat.io deduplicates contacts by phone number. You can also push conversation metadata back to Make for unified reporting. Check our integration docs for field-by-field mapping guides.

Troubleshooting Common Issues

If the integration stops syncing: verify API credentials are still valid, check rate limits on the Make side, and ensure webhook URLs are whitelisted. duochat.io logs sync errors in Settings > Integrations > Logs. For delayed messages, increase webhook retry or switch to polling. Contact support with your workspace ID and a sample failed event for faster resolution.