Your Team is Answering the Same Questions Every Single Day.
Customer service automation that handles the repetitive 70% so your team can focus on the 30% that actually needs a human. Faster responses, lower costs, happier agents.
What one human support agent costs vs. what AI costs
This is not about replacing your team. It is about not hiring five more people to handle volume that a well-trained AI can cover at a fraction of the cost.
Human agent cost estimates include salary, benefits, equipment, and management overhead. Duochat pricing shown for the Growth plan.
Everything You Need to Automate Customer Service
From AI query resolution to smart routing and CSAT measurement. Duochat's customer service automation platform handles the entire support lifecycle.
70% of questions get answered before an agent sees them
Upload your product docs, FAQs, and past support tickets. The AI learns your products, policies, and tone, then resolves routine queries across WhatsApp, Instagram, and email with no human involved. Available around the clock, in any language.
Instant answers to common questions
Trained on your actual support content
Works across 15+ languages
Same accuracy at 10 queries or 10,000
Every support query follows the same intelligent path
From the moment a customer sends a message to the moment the case is resolved, Duochat handles classification, resolution, routing, and logging automatically. Your team only steps in when their judgment actually matters.
A customer sends a message on WhatsApp, Instagram, or email. Duochat receives it instantly and classifies the intent using AI.
The AI searches your knowledge base, order data, and support history to find the best answer. If confidence is high, it replies immediately.
For complex queries or low confidence, the AI routes to the right human agent with the full conversation history and its best attempt at a solution.
Outcome, resolution time, agent involved, and customer satisfaction score all sync to your CRM automatically. No manual entry, no data gaps.
72%
of queries resolved without a human agent
2 sec
average first response time
Automate Customer Service in Four Steps
From knowledge base training to full automation deployment. go live in under a day.
01
Train Your AI on Your Knowledge Base
Upload your product documentation, support articles, FAQs, and past support tickets. Duochat's AI learns your products, policies, and tone. and is ready to handle customer queries accurately from day one.
02
Deploy Across All Channels
Activate AI-powered customer service on WhatsApp, Instagram, and email simultaneously. Set routing rules, escalation conditions, and SLA targets for each channel in minutes.
03
Automate Routine Support Tasks
Build no-code automation workflows for order updates, booking confirmations, payment receipts, and follow-up surveys. The platform handles these tasks automatically. no agent involvement required.
04
Measure, Learn & Improve
Track AI resolution rates, CSAT scores, and agent performance in real time. Identify which queries AI handles poorly and retrain with new data to continuously expand your automation coverage.
Free your team from the questions they answer every day.
Set up AI automation across WhatsApp, Instagram, and email today. Most teams see 50%+ automation within the first two weeks.
Get started today
Supercharge your Business Across Every Channel
See why duochat is the all-in-one omni-channel CRM trusted by modern businesses to unify conversations, convert more leads, and engage customers faster.