The E-commerce CRM That Converts Shoppers Into Loyal Customers
Recover abandoned carts, send personalized product recommendations, and manage every customer relationship — through WhatsApp and Instagram — with a CRM built for e-commerce.
Drive More Revenue With an E-commerce CRM
From abandoned cart recovery to repeat purchase campaigns — Duochat's e-commerce CRM automates every stage of the customer lifecycle via WhatsApp and Instagram.
Recover Up to 30% of Abandoned Carts via WhatsApp
When a customer abandons their cart, Duochat sends a personalized WhatsApp message — at the perfect time — with their cart items, a reminder, and a direct checkout link.
Timed cart recovery messages
Personalized product reminders
Direct checkout links
Discount offer triggers
Why E-commerce Businesses Choose Duochat
E-commerce customers shop on mobile and message on WhatsApp. Duochat meets them where they are — automating abandoned cart recovery, order updates, and repurchase campaigns via WhatsApp.
Recover 25-30% of abandoned carts automatically via WhatsApp
Automate all order communication — confirmation to delivery
AI product recommendations increase average order value
Win-back campaigns revive inactive customers
Native Shopify integration — no code required
Full e-commerce analytics in one CRM dashboard
How E-commerce Brands Use Duochat
Connect your store, automate customer communication, and watch revenue grow.
01
Connect Your Store
Link your Shopify store to Duochat. Order events automatically trigger WhatsApp messages — confirmation, shipping, delivery — without any manual work.
02
Recover Abandoned Carts
Duochat automatically detects abandoned carts and sends personalized WhatsApp recovery messages at the optimal time — with product images and direct checkout links.
03
Nurture With Recommendations
AI analyzes each customer's purchase history and sends personalized product recommendations, reorder reminders, and seasonal offers via WhatsApp.
04
Build Loyalty & Retention
Run win-back campaigns, loyalty programs, and VIP customer experiences via WhatsApp to maximize repeat purchases and customer lifetime value.
Start Selling More With Duochat's E-commerce CRM
Connect your store and start recovering carts, automating reorders, and building loyalty — free for 7 days.
Get started today
Supercharge your Business Across Every Channel
See why duochat is the all-in-one omni-channel CRM trusted by modern businesses to unify conversations, convert more leads, and engage customers faster.