Summary
This article explains what data is available in the analytics dashboard and how to navigate reporting.
What Is the Analytics Dashboard?
The analytics dashboard is where you can view performance data related to:
- Customer conversations
- Agent activity
- Campaign results
- Automation impact
It helps you understand how well your team and messaging are performing.
Main Sections of Dashboard
Typically includes:
- Conversation overview
- Agent reports
- Campaign reports
- Time-based trends
Each section focuses on a different part of your workflow.
Time Filters and Date Ranges
You can filter reports by:
- Today
- Last 7 days
- Custom date range
This helps compare performance across periods.
Who Should Use Analytics
Analytics is useful for:
- Business owners
- Support managers
- Sales heads
- Marketing teams
