This article explains how to set automated follow-ups to re-engage customers who do not respond in duochat.


## Summary

This article explains how to set automated follow-ups to re-engage customers who do not respond.

## What Is Follow-Up Automation?

Follow-ups are scheduled messages sent if:

- Customer does not reply
- Lead is inactive
- Order is pending

## Typical Follow-Up Sequence

Example:

- After 2 hours: Reminder message
- After 24 hours: Offer or support message

## How to Create Follow-Up Flow

Use:

- Time-based rules
- Chatbot flows
- Campaign triggers

## When to Stop Follow-Ups

Stop follow-ups when:

- Customer replies
- Sale is closed
- Issue is resolved

This prevents spam.


Follow-Up Automation Sequences

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Follow-Up Automation Sequences

Summary

What Is Follow-Up Automation?

Typical Follow-Up Sequence

How to Create Follow-Up Flow

When to Stop Follow-Ups

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