Summary
This article explains how to trigger messages based on time delays or schedules.
What Is Time-Based Automation?
Time-based automation sends messages:
- After certain minutes or hours
- On specific days
- After no reply from customer
Common Use Cases
- Follow-up after enquiry
- Appointment reminders
- Payment reminders
- Post-purchase feedback
How to Create Time-Based Rule
Steps:
- Go to Automation → Rules
- Select trigger: Time Delay
- Set delay period
- Set message or action
- Save rule
Avoiding Over-Messaging
Do not:
- Send too many reminders
- Stack multiple follow-ups
This can annoy customers and increase blocks.
