Summary
This article explains how agents and bots can share products with customers during conversations.
Sharing Products Manually
Agents can:
- Open customer chat
- Click on Catalog icon
- Select product
- Send product card
Customer receives clickable product message.
What Customer Sees
Customer can:
- View images
- See price
- Read description
- Ask questions about product
This keeps conversation smooth.
Using Product Sets
You can:
- Group products into categories
- Send multiple product options together
Helpful when customer is comparing items.
