Summary
This article explains what a product catalog is, how it works on WhatsApp, and how businesses can use it to sell directly through chat using duochat.
What Is a Product Catalog?
A product catalog is a digital list of your products that customers can view directly inside WhatsApp. Each product includes:
- Product name
- Images
- Price
- Description
- Product link (optional)
Customers can browse products without leaving the chat.
How Catalog Works in duochat
When catalog is enabled:
- Products are stored in your business catalog
- Agents and bots can send product cards in chat
- Customers can tap and view product details instantly
This makes chat-based selling faster and easier.
Why Use Catalog Instead of Sending Images
Catalog:
- Looks professional
- Shows price clearly
- Reduces back-and-forth messages
- Helps customers decide faster
Who Should Use Catalog Feature
Catalog is useful for:
- Ecommerce stores
- Retail shops
- Service packages
- Clinics offering plans
- Education institutes selling courses
