Summary
This article explains why WhatsApp numbers disconnect and how to reconnect them to duochat.
Why Does Disconnection Happen?
Your number may disconnect if:
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Phone was offline for long time
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WhatsApp logged out linked devices
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Internet connection dropped
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Phone was switched or reset
How to Reconnect Your Number
Steps:
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Go to duochat dashboard
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Open Settings → WhatsApp Accounts
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Click Reconnect next to number
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Scan new QR code using phone
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Connection will restore in few seconds.
After Reconnecting
Check that:
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New messages appear in inbox
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Bots and automation are working
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Agents can reply normally
How to Avoid Frequent Disconnections
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Keep phone powered and connected
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Avoid logging out linked devices
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Avoid reinstalling WhatsApp frequently
