When Chatbots Are Useful
Chatbots are commonly used to answer frequently asked questions, qualify leads, collect customer details, or assist with appointment booking.
Creating a Chatbot Flow
To create a chatbot, navigate to Automation → Chatbots and click Create New Flow. You can design a conversation using messages, buttons, and questions.
These flows can also transfer the conversation to a human agent whenever necessary.
Testing the Bot
Before activating a chatbot, it is recommended to test the flow using the preview mode. This ensures the conversation works correctly and delivers a smooth customer experience.
