Summary
This article explains how Instagram direct messages (DMs) are connected to duochat.in and how they appear inside the shared team inbox along with WhatsApp chats.
What Does Instagram Integration Mean in duochat.in?
Instagram integration allows you to receive and reply to Instagram DMs directly from the duochat.in dashboard instead of using the Instagram mobile app.
This helps teams:
- Reply faster
- Share workload
- Track conversations
How Messages Flow Into duochat.in
When someone sends a DM to your Instagram business account:
- Message goes to Instagram
- Instagram sends message to duochat.in via API
- Message appears in duochat.in inbox
- Agent or automation replies
- Customer continues chatting normally on Instagram
Which Instagram Messages Are Supported
duochat.in supports:
- Direct messages (DMs)
- Replies to story mentions (if supported by API)
Comments are not handled as chats.
Why Combine Instagram and WhatsApp in One Inbox
Many customers:
- Discover you on Instagram
- Ask questions on WhatsApp
Having both in one inbox:
- Avoids missed leads
- Gives full customer context