This article explains how Instagram messages appear in duochat inbox and how agents should handle them.


## Summary

This article explains how Instagram messages appear in duochat inbox and how agents should handle them.

## How Instagram Chats Look in Inbox

Instagram chats are:

- Clearly labeled as Instagram
- Shown alongside WhatsApp chats
- Agents can filter by channel if needed

## Replying to Instagram Messages

Agents can:

- Reply directly from dashboard
- Send text and supported media

Replies are delivered instantly to Instagram.

## Viewing Conversation History

Full chat history is visible so:

- Agents know previous context
- No repeated questions

## Using Tags and Notes on Instagram Chats

Same tools work for:

- Tagging leads
- Leaving internal notes

Helps sales and support teams.


Managing Instagram DMs in Shared Inbox

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Managing Instagram DMs in Shared Inbox

Summary

How Instagram Chats Look in Inbox

Replying to Instagram Messages

Viewing Conversation History

Using Tags and Notes on Instagram Chats

Supercharge your Business Across Every Channel

Company

Help

Resources

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