This article explains common problems with Instagram integration and how to fix them in duochat.


## Summary

This article explains common problems with Instagram integration and how to fix them.

## Common Issues You May Face

- Messages not appearing in inbox
- Cannot connect account
- Replies failing to send

## Basic Checks First

Verify:

- Instagram is business account
- Facebook Page is linked
- Permissions are not removed

## Reconnecting Instagram Account

Steps:

- Go to **Settings → Channels → Instagram**
- Disconnect account
- Reconnect and grant permissions again

## When to Contact Support

Contact duochat support if:

- Messages stopped syncing suddenly
- You see API error messages
- Connection fails repeatedly

Provide:

- Screenshot
- Time of issue
- Account email


Troubleshooting Instagram Connection Issues

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Troubleshooting Instagram Connection Issues

Summary

Common Issues You May Face

Basic Checks First

Reconnecting Instagram Account

When to Contact Support

Supercharge your Business Across Every Channel

Company

Help

Resources

Solutions