Best Practices for Secure Usage
This article provides practical steps businesses should follow to keep their duochat account and customer data safe.
Use Strong Login Security
- Use strong passwords
- Do not share accounts
- Enable two-factor authentication if available
Limit Admin Access
Only trusted team members should have:
- Admin rights
- Billing access
Review Integrations Regularly
Remove:
- Unused API tokens
- Old integrations
This reduces security risks.
Train Your Team
Educate agents on:
- Not sharing OTPs
- Not sending sensitive data on chat
- Handling suspicious requests
Monitor Account Activity
Check:
- Login history
- Campaign usage
- Automation behavior
Unusual activity should be reported immediately.
