Message Content and Privacy Policies
This article explains how message content is handled and what privacy policies apply to conversations.
Message Ownership
All chat content belongs to:
- The business
- Their customers
duochat does not claim ownership of message content.
Who Can View Messages
Messages can be viewed by:
- Authorized business agents
- System tools for delivery purposes
duochat staff do not access message content unless required for support and only with permission.
Data Retention Period
Data is stored:
- As long as account is active
- For limited time after account closure
Exact retention depends on legal requirements and business needs.
Third-Party Access
Data is shared with third parties only when:
- Required for integrations (like CRM)
- Authorized by business
