Summary
This article walks you through building your first chatbot flow step by step using duochat’s visual bot builder.
Before You Start
Decide:
- What problem bot should solve
- What information you want to collect
- When to hand off to agent
Simple flows work better than complex ones.
Steps to Create Chatbot Flow
- Go to Automation → Chatbots
- Click Create New Flow
- Give your flow a name
- Add first welcome message
- Add next actions (buttons, questions, messages)
- Connect flow to trigger
Connecting Flow to Triggers
Bots can start when:
- User sends first message
- User clicks campaign link
- Keyword is detected
Choose trigger carefully.
Testing Before Going Live
Always:
- Use preview mode
- Test from another phone
- Check if handoff works
- Fix issues before activating
