This article explains what a chatbot is, how chatbots work inside duochat, and when businesses should use chatbots instead of manual replies.


## Summary

This article explains what a chatbot is, how chatbots work inside duochat, and when businesses should use chatbots instead of manual replies.

## What Is a Chatbot?

A chatbot in duochat is an automated conversation flow that can send messages, ask questions, and guide customers without human involvement.

It works based on:

- Predefined rules
- User responses
- Time and conditions

Chatbots reply instantly and can run 24x7.

## What Can Chatbots Do in duochat?

Chatbots can:

- Answer frequently asked questions
- Collect lead details
- Share product or service information
- Route chats to correct teams
- Trigger follow-ups and campaigns

## How Chatbots Work with Agents

Chatbots do not replace agents. They:

- Handle first-level queries
- Filter and qualify leads
- Transfer complex chats to humans

This allows agents to focus on important conversations.

## When Should You Use Chatbots?

Chatbots are useful when:

- You get repeated questions
- You receive messages outside working hours
- You want to collect structured data
- You want faster first response time


What Is a Chatbot in duochat

This article walks you through building your first chatbot flow step by step using duochat’s visual bot builder.


## Summary

This article walks you through building your first chatbot flow step by step using duochat’s visual bot builder.

## Before You Start

Decide:

- What problem bot should solve
- What information you want to collect
- When to hand off to agent

Simple flows work better than complex ones.

## Steps to Create Chatbot Flow

- Go to **Automation → Chatbots**
- Click **Create New Flow**
- Give your flow a name
- Add first welcome message
- Add next actions (buttons, questions, messages)
- Connect flow to trigger

## Connecting Flow to Triggers

Bots can start when:

- User sends first message
- User clicks campaign link
- Keyword is detected

Choose trigger carefully.

## Testing Before Going Live

Always:

- Use preview mode
- Test from another phone
- Check if handoff works
- Fix issues before activating


Creating Your First Chatbot Flow

This article explains how buttons and quick replies help guide customers and improve chatbot accuracy in duochat.


## Summary

This article explains how buttons and quick replies help guide customers and improve chatbot accuracy.

## What Are Buttons and Quick Replies?

Buttons are clickable options like:

- Talk to Sales
- Track Order
- Book Appointment

Customers tap instead of typing.

## Why Buttons Are Important

Buttons:

- Reduce typing
- Avoid spelling errors
- Make flow predictable
- Improve completion rates

## How to Add Buttons in Flow

While editing bot:

- Add message block
- Select button option
- Enter button labels
- Connect each button to next step

## Best Practices for Buttons

- Use clear action words
- Limit to 3–4 buttons per screen
- Avoid long text on buttons


Using Buttons and Quick Replies

This article explains how to collect customer details using chatbot questions and save responses to contact profiles in duochat.


## Summary

This article explains how to collect customer details using chatbot questions and save responses to contact profiles.

## Why Collect Data Using Chatbot?

Chatbots can collect:

- Name
- Email
- Order number
- Location
- Preferences

This helps in follow-ups and CRM syncing.

## Adding Question Blocks in Flow

Steps:

- Add question node
- Choose answer type (text, number, option)
- Set validation if needed
- Map answer to contact field

## Saving Responses to Contact Profile

Each answer can be saved as:

- Standard field (name, phone)
- Custom field (order ID, city)

This data is available in:

- Inbox
- Contacts
- Campaign personalization

## Using Responses for Automation

Saved data can be used to:

- Route chats
- Trigger follow-ups
- Personalize messages

Example:  
If city = Indore → assign to local sales team.

## Data Accuracy Tips

- Ask only required questions
- Avoid long forms
- Confirm important details


Asking Questions and Saving User Responses

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