Summary
This article explains what a chatbot is, how chatbots work inside duochat, and when businesses should use chatbots instead of manual replies.
What Is a Chatbot?
A chatbot in duochat is an automated conversation flow that can send messages, ask questions, and guide customers without human involvement.
It works based on:
- Predefined rules
- User responses
- Time and conditions
Chatbots reply instantly and can run 24x7.
What Can Chatbots Do in duochat?
Chatbots can:
- Answer frequently asked questions
- Collect lead details
- Share product or service information
- Route chats to correct teams
- Trigger follow-ups and campaigns
How Chatbots Work with Agents
Chatbots do not replace agents. They:
- Handle first-level queries
- Filter and qualify leads
- Transfer complex chats to humans
This allows agents to focus on important conversations.
When Should You Use Chatbots?
Chatbots are useful when:
- You get repeated questions
- You receive messages outside working hours
- You want to collect structured data
- You want faster first response time
