## Conversation InboxThe conversation tabs help agents quickly organize and access chats based on their current status. These tabs are available at the top of the Inbox conversation panel.Using conversation tabs makes it easier to manage ongoing, new, and completed customer interactions efficiently.---## Conversation Categories### AllThe All tab displays all conversations available in the Inbox, regardless of their status. Use this tab when you want a complete view of all customer conversations.### NewThe New tab displays newly received conversations that have not yet been attended to. This helps agents identify fresh customer inquiries that require immediate response.### ActiveThe Active tab displays ongoing conversations that are currently being handled by agents. Use this tab to manage conversations that are still in progress.### ClosedThe Closed tab displays conversations that have already been resolved or completed. This helps keep the Inbox organized by separating completed chats from active ones.