## Overview**Live Chat Settings** allow you to control how your support chat behaves across different situations—during working hours, off-hours, delayed responses, and periods of inactivity.These settings help ensure faster replies, a consistent customer experience, and clear communication whether your team is online or offline.---## Available SettingsThe **Live Chat Settings** section includes the following options:- Auto Resolve Chats- Business Hours- Welcome Message- Off-Hours Message- Delayed Response Message---## Auto Resolve Chats**Auto Resolve Chats** helps you maintain a clean and organized inbox by automatically closing conversations after a period of inactivity.Once enabled, chats with no new messages are marked as resolved, allowing agents to focus only on active conversations.This feature is especially useful for teams handling a large volume of chats.---## Business Hours**Business Hours** define when your team is available to respond to customers. Messages received outside these hours automatically trigger the **Off-Hours Message**.From this section, you can:- Enable or disable individual days of the week _(e.g., Monday ON, Sunday OFF)_- Set start and end times for each active day _(e.g., 10:00 AM – 7:00 PM)_- View and update your current account timezoneSetting Business Hours ensures customers clearly understand when responses are expected and helps automate the correct welcome or off-hours messages.---## Welcome MessageThe **Welcome Message** is automatically sent when a customer contacts you during business hours. It helps greet customers instantly and sets a professional tone before an agent replies.### Configuration Options#### Message Type- **Plain Text Message** Write a custom greeting using the message editor.- **Use Message Template** Select a WhatsApp-approved template for compliant automated greetings.#### Message EditorYou can include:- Formatted text- Emojis- Variables / placeholders- Template preview (when using templates)This ensures your greeting remains warm, consistent, and aligned with your brand voice.---## Off-Hours MessageThe **Off-Hours Message** is sent automatically when customers contact you outside your Business Hours.This message reassures users that their query has been received even when your team is unavailable.### Configuration Options#### Message Type- **Plain Text Message** Example: _“Our team is currently offline but will respond shortly.”_- **Use Message Template** Choose from WhatsApp-approved templates for automated replies.This helps manage customer expectations and maintain trust.---## Delayed Response MessageThe **Delayed Response Message** activates when your team takes longer than expected to reply.Once enabled, the system sends a friendly automated message after a predefined delay.### Example Use Cases- Send after **30 seconds**- Send after **1 minute**- Set a **custom delay**This feature is especially useful for busy teams and helps improve customer satisfaction by acknowledging wait times.