## Filter ConversationsThe Filter Conversations option helps users quickly find specific chats in the Inbox based on conversation attributes such as status, assignee, tags, source, and more.Using filters helps teams organize conversations efficiently and locate relevant chats faster.---## Access Conversation Filters### Step 1:Go to Inbox from the left navigation bar.### Step 2:Click the Filter option available in the conversation panel.The Filter Conversations window will open.---## Available Conversation Filters### StatusFilter conversations based on their current status.Examples:- All- Open- ClosedThis helps agents focus on active or pending conversations.### AssigneeFilter conversations based on the assigned team member or agent.Useful for tracking individual workloads and assigned chats.### TagsFilter conversations using tags added to chats.Examples:- Sales- Support- Priority Customer- Follow-upTags help categorize conversations for easier management.### SourceFilter conversations based on the communication channel or source.Examples:- WhatsApp- Instagram- FacebookThis helps teams manage channel-specific conversations.### Date RangeFilter chats based on a selected time period.Useful for reviewing conversations from a specific day, week, or custom date range.### PinnedView only pinned conversations.Pinned chats help agents quickly access important or high-priority conversations.### UnreadFilter conversations that contain unread messages.This helps agents identify chats that require immediate attention.### CampaignFilter conversations associated with a specific campaign.Useful for analyzing customer responses from marketing or broadcast campaigns.---## Clear Applied FiltersTo remove all active filters:Click the Clear All button. This will reset all applied filters and display all conversations again.---## Apply FiltersAfter selecting the required filters:Click Done to apply the filters. The conversation list will automatically update based on the selected criteria.